Device Replacements
Made Easy


Metro Program Info

Program Info

Protect your device and enjoy peace of mind.

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Metro FAQs

Frequently Asked Questions

Get quick answers to our most commonly asked questions.

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Metro Deductible

My Deductible

Find your deductible. All you need is your phone’s make and model.

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When to expect your replacement device:


Date claim is approved* Expected delivery
Monday - Friday
Before 8:30 p.m. ET
Next Day
Saturday and Sunday before
8 p.m. ET
Following Tuesday
*Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.