Program Info
Learn about your plan's benefits, coverage, and program summaries below. Use the following links for Metro Complete Protection, Metro Advanced Protection , Metro Basic Protection or PHP(NY only). If you prefer, you can use the Metro Protection app to view plan details and file a claim.
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
Accidental Damage
Drops? Cracks? Spills?
You get unlimited repairs and replacements if your device is accidentally damaged. Includes liquid damage.
Mechanical and electrical failure
Malfunctioning device?
You're covered if your device experiences mechanical or electrical failure. Even after the manufacturer's warranty expires.
Front Screen-Only Repair
Broken front screen?
Get fast, unlimited front screen-only repairs for $0.
For approved Accidental Damage and Mechanical/Electrical failure claims: $10-$90 service fee plus applicable taxes, depending on device tier.
For approved Loss and Theft claims: $20-$275 deductible depending on device tier.
McAfee® Security for Metro by T-Mobile with ID Theft Protection
Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, ans explore online confidently with industry-leading security against digital threats.
Download the McAfee® Security for Metro® app from the Google Play™ store or App Store® .
Get more info and see the terms by visiting www.mcafee.com/metrobyt-mobile.
Scam Shield Premium
- Anti-virus and anti-theft protection for up to 10 devices (smartphones, tablets, Chromebooks, PCs and Macs)
- True Key™ premium password management
- Identity theft protection and restoration
Metro Protection app
File and track claims, view plan information, find useful tips tailored to your specific device and access live support for all of your connected devices.
Download the app now! Google Play™ store or App Store® .
View / Download brochure
Metro Protection (Area codes from all other states except NY)
Sample Terms and Conditions:
Sample Terms and Conditions for all other states except NY
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Includes liquid damage.
Mechanical and electrical failure
Malfunctioning device?
You're covered if your device experiences mechanical or electrical failure. Even after the manufacturer's warranty expires.
Front Screen-Only Repair
Broken front screen?
Get fast, unlimited front screen-only repairs for $20-$29, depending on device tier.
Up to 5 claims for either Loss/ Theft, Accidental Damage or Mechanical/Electrical failure witihin any rolling 12-month period starting on the date of the first repair or replacement.
For approved Accidental Damage and Mechanical/Electrical failure claims: $20-$175 service fee plus applicable taxes, depending on device tier.
For approved Loss and Theft claims: $20-$275 deductible depending on device tier.
McAfee® Security for Metro by T-Mobile with ID Theft Protection
Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, ans explore online confidently with industry-leading security against digital threats.
Download the McAfee® Security for Metro® app from the Google Play™ store or App Store® .
Get more info and see the terms by visiting www.mcafee.com/metrobyt-mobile.
Metro Protection app
File and track claims, view plan information, find useful tips tailored to your specific device and access live support for all of your connected devices.
Download the app now! Google Play™ store or App Store® .
View / Download brochure
Metro Protection (Area codes from all other states except NY)
Sample Terms and Conditions:
Sample Terms and Conditions for all other states except NY
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Includes liquid damage.
Mechanical and electrical failure
Malfunctioning device?
You're covered if your device experiences mechanical or electrical failure. Even after the manufacturer's warranty expires.
Up to 1 claim for either Loss/ Theft, Accidental Damage or Mechanical/Electrical failure witihin any rolling 12-month period starting on the date of the first repair or replacement.
For approved Accidental Damage and Mechanical/Electrical failure claims: $20-$275 service fee plus applicable taxes, depending on device tier.
For approved Loss and Theft claims: $20-$275 deductible depending on device tier.
View / Download brochure
Metro Protection (Area codes from all other states except NY)
Sample Terms and Conditions:
Sample Terms and Conditions for all other states except NY
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Includes liquid damage.
Mechanical and electrical failure
You're covered if your device experiences mechanical or electrical failure. Even after the manufacturer's warranty expires.
McAfee® Security for Metro by T-Mobile with ID Theft Protection
Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, ans explore online confidently with industry-leading security against digital threats.
Download the McAfee® Security for Metro® app from the Google Play™ store or App Store® .
Get more info and see the terms by visiting www.mcafee.com/metrobyt-mobile.
View / Download brochure
PHP (NY area code customers)
Sample Terms and Conditions:
Sample Terms and Conditions for NY State and NY Area Codes