Learn about your plan’s features and benefits.
With Visible Protect plans, it’s easy to stay connected. We’ll help keep your device and personal information safe and secure. Use the chart below to find your plan.
For coverage and program summaries with service fees/deductibles, exclusions and provider information, download the below brochure for your plan. For Service Fees/Deductibles on approved claims,click here.
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COMPLETE OFFER
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Visible Protect
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Visible Protect Service Contract
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Visible Protect Insurance
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Visible Protect Pre-Owned
(Service Contract)
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Coverage
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Mechanical/electrical failure
(after the manufacturer’s warranty expires)*
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✓
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✓
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✓
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Accidental damage (drops, cracks, spills)
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✓
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✓
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✓
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Loss/theft
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✓
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✓
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File a claim online 24/7
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✓
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✓
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✓
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✓
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Receive replacement devices as early as next business day, when available
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✓
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✓
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✓
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✓
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AppleCare Services**
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• 24/7 priority access to Apple experts via chat or phone
• Software support for iOS, iCloud, and Apple-branded iPhone apps
• Apple-certified repair or replacement with Express Replacement Service
• Service at Apple Stores and Apple Authorized Service Providers
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✓
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✓
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✓
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✓
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Device support enhancements with the Pocket Geek® Mobile by Assurant® app†
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With Visible Protect and Visible Protect Service Contract, you get access to the Pocket Geek® Mobile by Assurant® app, which includes features like:
• Plan Management
Access to coverage docs, claim site and service fees/deductibles
• Optimization
Device-specific how-to and troubleshooting guides
Download at the App Store® to begin using your features today.
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✓
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✓
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Includes Device Optimization Tools and Policy Access |
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Sample Terms and Conditions
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Visible Protect
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Visible Protect Service Contract
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Visible Protect Insurance
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Visible Protect Pre-Owned Service Contract
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*For Visible Protect and Visible Protect Service Contract, coverage for mechanical/electrical failure begins after the manufacturer’s warranty expires.
** Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you purchase the device and enroll in Visible Protect, and as long as your plan coverage remains uninterrupted. Once your device is no longer eligible for AppleCare Services, our obligation to you under the Service Contract will be provided by another Assurant-authorized repair center, where available.
† Customers must download and register the Pocket Geek Mobile by Assurant app to have access to its features. All carrier customers can download and register the app to access select features. Availability and features may vary by device, operating system or protection plan. Data charges may apply. Pocket Geek Mobile and Assurant are service marks of Assurant, Inc. registered in the U.S. and other countries. Pocket Geek Mobile by Assurant is not an insurance product or a service contract, and the enhanced features are part of Visible Protect and Visible Protect Service Contract plans.
| |
COMPLETE OFFER
|
|
|
|
|
|
Visible Protect
|
Visible Protect Service Contract
|
Visible Protect Insurance
|
Visible Protect Pre-Owned (Service Contract)
|
|
Coverage
|
|
|
|
|
|
Mechanical/electrical failure
(after the manufacturer’s warranty expires)*
|
✓
|
✓
|
|
✓
|
|
Accidental damage (drops, cracks, spills)
|
✓
|
|
✓
|
✓
|
|
Loss/theft
|
✓
|
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✓
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Service and Support
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File a claim online 24/7
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✓
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✓
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✓
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✓
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Receive replacement devices as early as next business day, when available
|
✓
|
✓
|
✓
|
✓
|
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Device support enhancements with the Pocket Geek® Mobile by Assurant® app**
|
|
With Visible Protect and Visible Protect Service Contract, you get access to the Pocket Geek® Mobile by Assurant® app, which includes features like:
• Security
Antivirus by Avast (for Android smartphones)
• Plan Management
Access to coverage docs, claim site and service fees/deductibles
• Optimization
Device-specific how-to and troubleshooting guides
Download at the Google Play Store® to begin using your features today.
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✓
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✓
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Includes Device Optimization Tools and Policy Access |
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Sample Terms and Conditions
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Visible Protect
|
Visible Protect Service Contract
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Visible Protect Insurance
|
Visible Protect Pre-Owned Service Contract
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*For Visible Protect and Visible Protect Service Contract, coverage for mechanical/electrical failure begins after the manufacturer’s warranty expires.
**Customers must download and register the Pocket Geek Mobile by Assurant app to have access to its features. All carrier customers can download and register the app to access select features. Availability and features may vary by device, operating system or protection plan. Data charges may apply. Pocket Geek Mobile and Assurant are service marks of Assurant, Inc. registered in the U.S. and other countries. Pocket Geek Mobile by Assurant is not an insurance product or a service contract, and the enhanced features are part of Visible Protect and Visible Protect Service Contract plans.
Tell Me More about Device Protection Plans
For Visible Protect, Visible Service Contract or Visible Protect Insurance brochures, Click here.
The above plan offerings are currently not available in New York.
For Visible Protect Pre-Owned (for iOS and Android devices) brochures, Click here.
Protection plan terms and conditions and all related communications will be delivered by email with your consent. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-866-576-1669 Monday through Friday from 7:00 am – 12:00 am ET, Saturday from 9:00 am – 12:00 am ET, and Sunday 10:00 am – 8:00 pm ET. (Holidays may affect these hours.)
All trademarks are the property of their respective owners.