Important: Effective July 10, 2024, there will be price and program changes to the Xfinity Mobile Protection Plan. To learn more, view here for a summary of changes and sample terms and conditions.
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Alert – Shipping Delays
We’re currently experiencing some shipping delays for replacement devices. We apologize for any inconvenience. For approved claims, we’ll provide you with tracking information via email once your replacement device has shipped. Thank you for your patience and understanding.
File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, serial number, and IMEI number
Account holder contact information
Details about what happened to your device
Deductible payment (if applicable)
If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
Upon a claim approval, the device will be repaired with reconditioned parts or replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one isn't available, it'll be replaced with a new model of like kind and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Required field: <p>Date of Incident</p>
Note: Once submitted, this date cannot be changed.
Required field: Serial Number of Claimed Device
Unfortunately, the serial number entered does not match our records. Please try again.
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