Identity verification protects your identity and ensures that only an authorized individual is utilizing the benefits of the program.
To complete the ID scan process, you’ll need to take a clear picture of your ID. Here are some useful tips!
- Put your ID on a flat surface when taking the picture
- Use a flat surface to provide some background contrast to the ID/document and ensure there’s a visible, darker border around the ID/document
- Don’t angle your camera to avoid a skewed picture
- Make sure all four edges and corners of the ID/document are clearly visible
- Avoid glare and shadow on both the front of the ID and the barcode on the back
- Aim for well-lit images (no flash), in sharp focus, and not rotated
- Provide two images when loading a driver’s license; one for the front and one for the back. If you load the same image twice, we can’t verify the identification and it’ll delay your claim
- Use the main page only when loading a passport, and make sure it’s a clear photo with the barcode included
- Remember the file size should be less than 5MB
Note: If the image doesn’t follow these guidelines, we won’t be able to verify the identification and it’ll delay your claim.