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A new update is coming for the Xfinity Mobile Care app on April 22, 2026. As part of the update, the app will no longer include the Antivirus and WiFi security by Avast feature. If you’re interested in learning about other cybersecurity features available to Xfinity Mobile customers, you can visit Xfinity Mobile.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Date of Incident
Date of Incident is Required
Note: Once submitted, this date cannot be changed.
Required field: IMEI Number of Claimed Device
Unfortunately, the IMEI number entered does not match our records. Please try again.
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