Device Repair &
Replacements Made Easy

 

Device make/manufacturer, model, and IMEI number.

Account holder contact information.

Details about what happened to your device.

Deductible/Service Fee Payment

Smart Phone Repair

Repair My Device

If your device is eligible for repair, you'll be able to schedule an appointment at a repair location near you once your claim is approved.

Replace My Device

Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.

 

When to expect your replacement device:

 

Date claim is approved* Expected delivery
Monday - Friday
Before 8:30 p.m. ET		 Next Day
Saturday and Sunday
Before 8:00 p.m. ET		 Following Tuesday
*Claim approval may be instant or may take several days depending on the type of claim and timely receipt of all documentation that is required for processing. Holidays may impact shipping times.

File, continue, or track a claim
for your device.