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Program Info

Learn about your plan's benefits, coverage, and program summaries below. Use the following links for Metro Complete Device Protection, Metro Advanced Device Protection , Metro Basic Device Protection or .If you prefer, you can use the Metro Protection app to view plan details and file a claim.

Loss & Theft

Lost or stolen device?

Get a replacement device so you can reconnect quickly.

Accidental Damage

Drops? Cracks? Spills?

You get unlimited repairs and replacements if your device is accidentally damaged. Includes liquid damage.

Mechanical and electrical failure

Malfunctioning device?

You're covered if your device experiences mechanical or electrical failure.2  

Screen Repair

Broken front screen or back glass?

Get fast, unlimited front screen and back glass repairs for $0 for eligible smartphones repaired by Assurant authorized repair centers.1

For approved Accidental Damage and Mechanical/Electrical failure claims: $10-$90 service fee plus applicable taxes, depending on device tier.

For approved Loss and Theft claims: $20-$275 deductible plus applicable taxes, depending on device tier.

McAfee® Security for Metro by T-Mobile

Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, and explore online confidently with industry-leading security against digital threats.3

Download the McAfee® Security for Metro® app from the Google Play™ store or App Store® .

Get more info and see the terms by visiting www.mcafee.com/metrobyt-mobile.

Scam Shield Premium

Take total control with advanced scam-blocking technologies so you can identify and report likely scam calls and block call and texts.

Metro Protection app

File and track claims, view plan information, find useful tips tailored to your specific device and access live support for all of your connected devices.

Download the app now! Google Play™ store or App Store® .

View / Download brochure

Metro Protection (Area codes from all other states except NY)

Metro Protection (NY area codes )

Sample Terms and Conditions:

Sample Terms and Conditions for all other states except NY

Sample Terms and Conditions for NY

Loss & Theft

Lost or stolen device?

Get a replacement device so you can reconnect quickly.

Accidental Damage

Drops? Cracks? Spills?

Your device will be repaired or replaced if it's accidentally damaged. Includes liquid damage.

Mechanical and electrical failure

Malfunctioning device?

You're covered if your device experiences mechanical or electrical failure.2 

Front Screen-Only Repair

Broken front screen or back glass?

Get fast, unlimited front screen and back glass repairs for $20 - $29 depndending on the device tier.

Up to 5 claims for either Loss/ Theft or Accidental Damage within any rolling 12-month period starting on the date of the first repair or replacement.

For approved Accidental Damage and Mechanical/Electrical failure claims: $20-$175 service fee plus applicable taxes, depending on device tier.

For approved Loss and Theft claims: $20-$275 deductible plus applicable taxes, depending on device tier.

McAfee® Security for Metro by T-Mobile

Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, ans explore online confidently with industry-leading security against digital threats.

Download the McAfee® Security for Metro® app from the Google Play™ store or App Store® .

Get more info and see the terms by visiting www.mcafee.com/metrobyt-mobile.

Metro Protection app

File and track claims, view plan information, find useful tips tailored to your specific device and access live support for all of your connected devices.

Download the app now! Google Play™ store or App Store® .

View / Download brochure

Metro Protection (Area codes from all other states except NY)

Metro Protection (NY area codes )

Sample Terms and Conditions:

Sample Terms and Conditions for all other states except NY

Sample Terms and Conditions for NY

Loss & Theft

Lost or stolen device?

Get a replacement device so you can reconnect quickly.

Accidental Damage

Drops? Cracks? Spills?

Your device will be repaired or replaced if it's accidentally damaged. Includes liquid damage.

Mechanical and electrical failure

Malfunctioning device?

You're covered if your device experiences mechanical or electrical failure.2.

Up to 1 claim for either Loss/ Theft or Accidental Damage within any rolling 12-month period starting on the date of the first repair or replacement.

For approved Accidental Damage and Mechanical/Electrical failure claims: $20-$275 service fee plus applicable taxes, depending on device tier.

For approved Loss and Theft claims: $20-$275 deductible plus additional taxes, depending on device tier.

View / Download brochure

Metro Protection (Area codes from all other states except NY)

Metro Protection (NY area codes )

Sample Terms and Conditions:

Sample Terms and Conditions for all other states except NY

Sample Terms and Conditions for NY

1 This applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate service fee based on device tier for all other accidental damage.

2 Mechanical and electrical failure coverage begins after the manufacturer's warranty expires.

3 McAfee Security for T-Mobile with ID theft Protection is provided by McAfee. For more information and legal disclaimers, visit: https://www.mcafee.com/consumer/en-us/policy/global/legal.html